Video Domain
Home About Us Products News & Events Support Developers Download Contact Us
  What is NetEye
  Gold?
  Download
  Support Center
  FAQ

  Index:
 
NetEye Gold

Frequently Asked Questions

Introduction to NetEye Series Products (NetEye Lite & NetEye Gold)

Basic Information:


System Requirements:



The NetEye Gold Unit



Communication



Observer Monitoring Station



 
What are the main features of the NetEye Series?

The latest release of NetEye Gold contains the following basic features:

Stand-alone integrated Digital CCTV system

Remote site video and audio surveillance

High quality snapshots and Video sequence recording

Easy search and playback of recorded event

Access via regular telephone lines, ISDN and cellular communication

High image transmission rate

Ultimate image quality highly efficient at low bit rates

Optional connection to external serial devices (PTZ cameras)

Multiple video and audio inputs

Multiple alarms and relays support

Dial on alarm capabilities

Works with our field proven remote Observer software

Remote uploading for unit firmware upgrades

Local and remote setup and administration (NULL modem)

For detailed information about latest features, Manuals and software download please refer to the 
NetEye Gold download page on our web site.



Up







Where can I download the Observer Monitoring Station software?

You can download the latest Observer Monitoring station software from our web site.
On the Download page click on the link to Observer Monitoring station latest Release.

  



Up







What Hardware and Software is required to run the Observer Monitoring Station on Win 98?

To run Observer on Windows 98 you will need the following: 

  1. Standard sound card. (only if audio transmitting is required)  
  2. Standard Windows modem for the NEG PSTN model or the 3Com U.S Robotics ISDN TA for the NEG 128K ISDN model.
    for NEG 64K model you can use any ISDN card that support V.120  
  3. Observer latest version, available on the Observer download page.
  4. NetEye Series unit connected PSTN or ISDN line, or GSM module.


Up







What hardware and Software is required to run the Observer Monitoring Station on Win NT?

To run Observer on Windows NT you will need the following: 

  1. Standard sound card. (only if audio transmitting is required)  
  2. Standard Windows modem for the NEG PSTN model or the 3Com U.S Robotics ISDN TA for the NEG 128K ISDN model.
    for NEG 64K model you can use any ISDN card that support V.120  
  3. Observer latest version, available on the Observer download page.
  4. NetEye Series unit connected PSTN or ISDN line, or GSM module.


Up







What Hardware and software is required to run Video Shield on WIN ME?

To run Observer on Windows ME you will need the following: 

  1. Standard sound card. (only if audio transmitting is required)  
  2. Standard Windows modem for the NEG PSTN model or the 3Com U.S Robotics ISDN TA for the NEG 128K ISDN model.
    for NEG 64K model you can use any ISDN card that support V.120  
  3. Observer latest version, available on the Observer download page.
  4. NetEye Series unit connected PSTN or ISDN line, or GSM module.


Up







What hardware and software is needed to run WIN 2000?

To run Observer on Windows 2000 you will need the following: 

  1. Standard sound card. (only if audio transmitting is required)  
  2. Standard Windows modem for the NEG PSTN model or the 3Com U.S Robotics ISDN TA for the NEG 128K ISDN model.
    for NEG 64K model you can use any ISDN card that support V.120  
  3. Observer latest version, available on the Observer download page.
  4. NetEye Series unit connected PSTN or ISDN line, or GSM module.


Up







I am dialing to the NetEye Gold unit and I get no response.

If the NetEye Gold does not respond, please check the following:

  1. Check the unit is installed on a line that had been tested and approved.
  2. Check the power LED ,to see that the unit is working.
  3. Check the reset LED ,if it is blinking constantly Orange, check that your modem is connected properly.
  4. Check proper connections of the modem cable.
  5. Check that you are dialing the right number.
  6. Try to reset the NetEye Gold by clicking on the reset button on the unit's board located near the PCMCIA modem.
  7. Close the NetEye Gold Monitoring station, Restart you PC and check the connection again.


Up







I am connected to the NetEye Gold unit and there is no audio signal?

If you cannot hear audio , please check the following:
  1. Check your audio settings with Speech Wizard.
  2. On the NetEye Gold Monitoring station go to the setup dialog and make sure the Enable Audio check box is checked.
  3. While you are connected to the unit, check in the Observer remote settings the audio parameters are set correctly.
  4. Check that your sound card is  properly installed.
  5. Check the Volume Control ,in windows ,to see that the mute option is not checked.
  6. Check the your speakers function correctly.


Up







How many frames can I store in the NetEye Gold?

The total number of frames that can be stored in the NetEye Gold unit currently is 450 frames QCIF or CIF. 



Up







I have connected to NetEye Gold ,and there is no video?

If after you are connected you can't see the video stream ,please check the following:

  1. Verify that your cameras are working correctly by connecting them to an external monitor.
  2. Check proper connection of the video signal cables to the cameras and the NetEye Gold unit, connect external monitor to the unit's analog LT output and check you can see the connected cameras.
  3. Enter the Remote Settings, go to the Adapters/Video tab, and check that all video parameters are set correctly and the contrast slider is not at it's minimum value, click on the Default button upload your new settings and check again.
  4. If not all cameras are connected, check that you chose to view a camera which is connected to the computer.


Up







Will the NetEye Gold unit work in case of a power failure?

Yes ,it can!

You can connect to your NetEye Gold unit with a backup battery , that will supply it's power during main power failures.

A single battery of 12V 7A can supply the NetEye Gold unit for 8 hours.



Up







Can I connect to NetEye Gold through LAN?

Currently NetEye Gold is not compatible with LAN or Network connection.



Up







What communication devices can I use with the Observer?

For PSTN connection , any standard windows modem on the remote site is compatible, internal or external.
For ISDN 128K connection, you'll need the 3Com U.S Robotics ISDN TA external modem for 128K connection.
For ISDN 64K connection, on the remote site you can install any ISDN modem that support the V.120  protocols.
The NetEye Gold unit is also available with GSM connection.



Up







What communication devices can I use with NetEye Gold?

The NetEye Gold unit, by design, is supplied with the communication device required,
Such as modem or ISDN adaptor.

the NetEye Gold PSTN units can be supplied by demand with Standard PCMCIA modem. 

the NetEye Gold ISDN units can be supplied by demand with for 64K  and 128K connection supplied with the 3Com U.S Robotics ISDN TA.

 



Up







What is the default password for the NetEye Gold unit?

The Default user is admin

The default password is vc

Note that the  password is case sensitive.



Up







Can I export recorded events to other playable formats?

Yes.

As a part of the security design of the NetEye Gold product the  recorded events are recorded and saved in a unique format and can be played only with NetEye Gold Monitoring Station player 

With the latest Observer version, from the debriefer you can choose to Export events in uncompressed *.AVI format. 
you can also  move recorded events to another PC running Observer and open & play them using the Debriefer.



Up







Can I run more then one Observer sessions on the same PC simultaneously?

Only one connection at a time is currently supported.



Up







When opening the Observer , an error message appears saying "error in opening wave device"?

If this error message appeared ,please check the following:

  1. Check that your sound card is properly installed.
  2. Make sure the only application that uses the sound card is the Observer. Some applications ,such as Windows Media Player can hold the sound card, and will not allow the Observer to use it.


Up







What is the Speech Wizard?

Speech Wizard is an audio capture test application.
You will need to adjust the audio parameters only when you want to use audio transmitting on the remote site.

The Speech Wizard allows you to test the audio capture device and adjust the audio parameters.
before running the Observer connect MIC and speakers to the sound card on your PC and run the speech wizard to adjust the audio parameters. To run the speech wizard go to the Observer installed directory and run the "SpeechW.exe" file.

We recommend using Speech Wizard to test your sound card's compatibility with the observer software, as part of the NetEye Gold unit installation process.



Up







I couldn't find a recorded event when searching in the debriefer.  

After an event was recorded ,follow these steps to download it to your computer:

  1. Open the Debriefer.
  2. Go to the Alarms tab, located at the bottom.
  3. Double-click on the site name, where the event was recorded.
  4. Right-Click on the camera ,which recorded the picture. A menu will pop-up.
  5. In the menu, click on Synchronize.
  6. Double-Click on the event header to download the event to your PC.
  7. After the download is complete, double click on the event will open it automatically.


Up







Why can't I add more than one user with administrator privilege?

For security reasons ,we allow only one administrator for each system but you can change the Administrator password.

You can add up to 5 users including the administrator.



Up







Why do I need a password to enter the Remote Settings, if I already entered the site with another password?

 

For security reasons ,you have password protection available for both local and remote use. 
The remote password (user and password window you get when you click to connect to a site) is recorded on the NetEye Gold unit ,preventing anyone without privileges to access the system. The local user and password on the Observer side is designed to prevent anyone from entering and changing remote settings parameters without privilege.



Up





Home | About Us | Products | News & Events | Support | Developers
Download | Contact Us

1997-2004 Video Domain Technologies Ltd.