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MemoCam

Frequently Asked Questions

Latest FAQ additions for:
D-V58/CELL VISTA Operating System

Introduction to MemoCamTM

D-V58/CELL FAQ:

Basic Information:


System Requirements:


The MemoCamTM unit:



The MemoCamTM PC application

 

DV58/CELL Cellular Applications

VISTA Operating System




What are the main features of the MemoCam?

The MemoCam contains the following main features:
  1. Stand-alone integrated CCTV digital recording system packaged in a standard PIR detector case.
  2. B/W camera.
  3. Automatic recording upon alarm.
  4. Standard 16 Mb memory card can contain up to 1500 recorded images on a single card. 32 Mb card can contain up to 6000 images.
  5. Automatic setup using the Memory Card.
  6. User defined image quality, frame rate, and recording time per event, delay between frames, cyclic recording and more.
  7. Date and Time stamp for snapshots
  8. Thumbnails view options.
  9. Remote Control unit.
  10. capture snapshots using the remote control
  11. Possible connection to control panel to externally arm\disarm the unit
  12. Weekly Scheduler
  13. 2 relays output
  14. Export to AVI of the listed images.
  15. Covert case with a mountain bracket
  16. Connection of up to 3 cameras (PLUS and DVR)
  17. Connection of up to 3 input triggers (PLUS and DVR)
  18. Video Motion detection (PLUS and DVR)
  19. Video output (PLUS and DVR)
  20. Optional RS-232 and RS-485 connection.
For detailed information about the new features, Manuals and software please refer to our MemoCam download page on our web site.


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Where can I download the MemoCam latest release?

You can download the latest MemoCam Release from our web site.
On the Download page click on the link to MemoCam Download page.

You can also download the latest MemoCam release from Video Domain's FTP site under the MemoCam folder



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What hardware and Software is required to use MemoCam on Windows NT?

The MemoCam is compatible with Windows NT.

When running MemoCam on windows NT please note the following:

  1. Make sure Internet Explorer version 5.0 or higher is installed.
  2. In the display properties make sure the Active desktop option is checked.

Note that Windows NT does not support USB interface therefore you will need
To install a PC Parallel reader for the MMC cards or any other interface available.



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What Hardware and software is required to use MemoCam on WIN98, WIN 2000 or 
WIN XP?


To install MemoCam on Windows 98 or WIN2000 you will need the followings:
  1. MemoCam PC application-provided in the MemoCam CD package or on our web site.
  2. MMC reader- USB, Parallel or any other interface available.
No additional settings are required.


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What Hardware and software is required to use MemoCam on WIN95 or OSR2?

The MemoCam is compatible with WIN 95 and OSR2.
When running MemoCam on windows 95 or OSR2 you will need the following:
  1. MemoCam PC application- provided in the MemoCam CD package or on our web site.
  2. MMC reader- USB, Parallel or any other interface available.

Note that most of Windows 95 operating systems does not support USB interface therefore you will need

To install on your PC Parallel reader for the MMC cards or any other interface available.

When working with WIN 95 OSR2 USB is supported therefore you can use USB readers.



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It seems that my M-C56/D-V56 is detecting motion regardless of the defined VMD area.

There is a known issue with VMD in M-C56/D-V56 units with firmware version lower than 5.42.

To solve this issue go to the MemoCam download page and download the latest firmware upgrade. Upgrade instructions are included.

Note: This upgrade is intended for M-C56/D-V56 MemoCam units only.

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How do I know the MMC card is inserted properly into the MemoCam unit?

The MemoCam unit automatically detects if the MMC card is present.

When The MMC card is not inserted into the MemoCam unit the left LED is Red.
When the MMC card is inserted to the MemoCam unit the Left red LED should turn off after a few seconds.
This indicates that the MemoCam unit identified the MMC card.
After the unit starts recording, the left LED will turn on Green.

If you insert the MMC card into the MemoCam unit and the Left red LED does not go off, try the followings:

  1. Remove the MMC card from the MemoCam unit.
  2. Re-power the MemoCam unit. Verify the left LED lights red.
  3. Insert the MMC card again into the MemoCam unit and check that the left red led goes off.
  4. If the MemoCam unit still does not recognize the MMC card, insert the MMC card back in the Reader and
    Check that you can browse this MMC card using windows Explorer and see the 4 files on the MMC card.
  5. If you can't Browse the MMC card using Windows Explorer, possible damage was caused to the MMC card.
    Try to replace the MMC card with a new one.
  6. If you can browse the MMC card using windows explorer and still the MemoCam unit does not recognize the MMC card,
    Kindly contact your distributor for more details.


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How do I know the MemoCam unit is recording?

When The MMC card is inserted into the MemoCam unit, once the MemoCam start saving events on the
MMC card, the left Led turns Green.
It means the MMC card has new saved data on it.



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How do I know the MemoCam unit is armed?

The MemoCam supply you two different indications when the unit is armed:
  1. When the MMC card is inside to the MemoCam unit and you click on the
    Arm button on the remote control, you will hear one beep.
  2. When the MemoCam set to Armed state, the right LED turns Orange.


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Can I remove the MMC card from the MemoCam unit without disarming the unit?

Avoid removing the MMC card during armed state.
It is recommended to disarm the MemoCam unit before removing the MMC card.

Not disarming the MemoCam before removal of the card ,may cause errors on the MMC card which can erase the last event recorded and can damage the MMC.



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Can I use the MemoCam unit without a remote control?

Yes!

However ,without using a remote control ,you can operate the MemoCam in armed mode only.

You can set the recordings configuration while the MMC is inserted to the MMC Reader connected to the PC.
Click on File and then choose the Arm MemoCam unit option.
Insert the MMC card into the MemoCam unit and your system will be armed automatically.



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Why are the LEDs not working even after I insert the MMC card into the MemoCam unit?

If all the LEDs are not working or only the PIR led is working try the following:
  1. Check you can hear the MemoCam bip while clicking on the remote control buttons.
  2. Remove the MMC card from the unit and re-power the MemoCam unit
  3. Check that after you re-powered the unit the left LED turns Red and the middle PIR led flashes on movement detection.
  4. If the PIR middle LED is the only one that is on, contact your dealer for more information.


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Can I connect the MemoCam to a mobile battery or other power source?

Yes!

The MemoCam unit needs  12V/0.5A Stabilized  to work.
The MemoCam unit can be connected to a battery ,or other power source. 
You will need to verify that the battery, or your car's output matches the MemoCam stabilized power requirements.



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What will happen to the MemoCam unit after a power failure, Do I loose my recordings and settings?

No!

Settings will still be stored on the MMC card. If a recording was in process when the power failure occurred ,the last recording will not be saved on the MMC card . Any other recording will be saved on the MMC Card. 

The MemoCam unit will remain in it's last operating mode after power up.



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Can I connect the MemoCam unit as a stand alone camera?

Yes.

The MemoCam Plus and DVR models have the video output option for the MemoCam camera 
and additional two cameras you can connect.
The Video output switches between cameras accordingly. (automatically or manually)



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What types of Memory cards are compatible with the MemoCam unit?

The MemoCam unit is compatible with Multimedia cards only (MMC).
The MemoCam should work with any MMC available on the market.

MemoCam fully supports 64MB and higher MMC cards when using MemoCam firmware version 1.43 and higher.

The MemoCam unit works with Multimedia cards only and should work with any MMC available.

We have tested and approved MMC from SanDisk (8,16,32 and 64MB), MMC from Hitachi

(16 and 32MB and 128MB), MMC from Lexar (64MB), MMC from Infineon (16,32 and 64MB), MMC from SimpleTech (16,32 and 64MB), MMC from LeadData (16,32 and 64MB)
and 128MB MMC from Crucial Technologies 



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Can I trigger the MemoCam unit from other applications\devices?

Yes!

You can connect the MemoCam's external trigger to N.C dry contact , it will trigger upon opening.
Make sure that the MemoCam is configured to receive alarms from the External trigger in the MemoCam's configure dialog under the  Advanced tab.



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How many frames can I record on the MemoCam unit?

The number of frames that you can record depends on the size of your MMC card ,and on the quality of the picture you set.
 All frames are Black&White.

MMC SIZE

High Quality: ~20KB per frame

 

Medium Quality:
~10KB per frame

Lowest Quality:
~5KB per frame

8MB

350

700

1400

 

16MB

750

1500

3000

 

32MB

1500

3000

6000

 

64MB

3000

6000

12000

 

128MB

6000

12000

24000

 



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Can I connect one MemoCam's PIR to trigger another device?

Yes.

The MemoCam has a dry contact relay output you can connect to other devices trigger inputs.



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I have inserted the MMC card into the MemoCam unit ,and my remote control is not functioning?

The remote control will not function :

  1. When you insert the MMC card to the MemoCam, until the unit finishes it's initialization process. 
    When you will see the left LED turns from red to off , the remote control is enabled.
  2. When a MMC card is not inserted into the MemoCam unit.
  3. When the Remote Control's battery's runs out.

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What type of MMC readers are compatible with the MemoCam application? 

All types of MMC readers should work with the MemoCam application once you can access them regulary through Explorer. 

The MemoCam was tested with MMC USB readers from SanDisk, ZIO, EFILM and DATAFAB.

For OS system that do not support USB such as Win95 and Win NT, you can use the parallel

port or Floppy SanDisk reader.



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I have connected the MMC reader ,started the application ,but I can only see the demo pictures?

Check the following on your PC :
  1. Check that the MMC card is properly inserted into the Reader.
  2. Check that the Reader is properly installed and you can see the MMC files when you browse through Explorer. 

For installation instructions for the Reader ,please consult the Reader's manuals for information on it's installation process.



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What can I do when the time stamp on the snapshots does not match the actual time?

If the time stamp on the snapshots does not match the actual time, you should synchronize the time on the MemoCam unit. 
To synchronize the MemoCam time please proceed with the following instructions:
  1. Record a snapshot, write down the actual time when the snapshot was taken.
  2. Take the MMC card to your computer ,start the application go to Synchronize MemoCam Time in the File menu.
  3. type in the exact time when you took the picture.
  4. Put the MMC card back into the MemoCam. the new updated time will be uploaded automatically to the unit. 



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Can I install the MemoCam application on more than one PC? 

Yes.

You can install the MemoCam application on any computer. If you would like to browse the recorded events you must also install the Reader on any PC the MemoCam application is installed..



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How do I know which MemoCam application version and what MemoCam firmware version I have?

To get the versions of your MemoCam application and firmware follow the instructions below: 
  1. Insert the MMC card to the PC reader.
  2. Run the MemoCam application.
  3. go to Help/ About MemoCam menu. 
    All the information you need  about the MemoCam release and firmware version is written there.

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Can I use one MemoCam application to monitor different MemoCam units?

Yes!

The monitoring will not be simultaneous though ,as you will need to insert one MMC card at a time. 
You can identify the different MemoCam unit by the MemoCam ID.

The MemoCam automatically identify which unit you are using and adjust the configure dialog accordingly.



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How can I backup my recorded events? 

To backup the recorded events you will need to copy a file from your MMC card or use the Export AVI Tool available on the MemoCam download page.
  • Through Explore browse to your  MMC reader drive.
  • Copy the MemoCam.evt file to your computer. This file contains the pictures ,and is your backup.
  • You can view your backup file by opening it from the MemoCam application. 


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Can I use one MMC card for different cameras?

Yes.

It is important to note ,however ,that if you create new settings on your MMC card ,only the first MemoCam unit will receive these settings. all other cameras will transfer their current settings to the MMC card.



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How do I know which MemoCam events I am currently debriefing?

Each frame's file name carries it's identity parameters.
The First part (C1-) is the camera number. The second (-E000-) is the event number (first event 000) ,the third part is the frame number inside the event (E000-001).


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Can I use one MMC card to configure recording settings for multiple MemoCam units in one session?

No.

After configuring the recording settings on your MMC card, only the first MemoCam unit settings will be changed. 
So you will need either to use a different card for every computer, or reconfigure the same MMC card  after using it for the first MemoCam unit, and then take the MMC to another unit.



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Can I export the recorded events to other playable format?

Yes.

On the MemoCam download page you will find Export to Avi Tool that will help you export selected images to other playable format.



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Can I use one MMC card and move it from one MemoCam unit to another before debriefing it on my MemoCam PC application?


Yes!

you can move the same MMC card to record events from several cameras ,before debriefing it on your computer. Keep in mind that new settings configured on the MMC card before recording will not pass beyond the first MemoCam unit. All units after the first will record using their previous settings.



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I heard about the D-V58/Cell. What is it?


The D-V58/Cell is a miniature DVR with Cellular capabilities. It can send SMS (short text messages) and e-mail messages with attached images.



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Can the D-V58/Cell send MMS (Multimedia) messages to my cell phone ?


The D-V58/Cell is a miniature DVR with Cellular capabilities. It can send SMS (short text messages) and e-mail messages with attached images.



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Does the D-V58/Cell work with only with GSM/GPRS ?


Yes. Only GSM/GPRS is supported. CDMA and other cellular networks are not supported.



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I got a new D-V58/Cell. What now? How do I get it to work?


First you will need an account with a GSM Cellular provider, such as Cingular or T-Mobile.

You will get a SIM card from the cell. provider. The account you open needs to support GPRS (internet access). You will also need the following:


* APN address.
* APN Username (if needed).
* APN Password (if needed).
* Recommended SMTP server (if there is one).

In the D-V58/Cell Installation Addendum you will find detailed procedure to configure the unit with these details.

Note that D-V58/Cell does not support SSL SMTP servers. .



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Are there any recommended settings for the initial testing of the D-V58/Cell ?


Yes! The recommended MemoCam settings for testing are:

Resolution - 320x240
Quality – Low

Also Delete all events so the memory card is empty, and disarm the
D-V58/Cell.
Use only Remote-Control Snapshots to generate images to send.
.



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What exactly is in the email message sent by the
D-V58/Cell ?


The D-V58/Cell sends a short text with time, date, and name of unit, as well as reason for sending.
Also all the images recorded in the event are attached .



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I’m not receiving emails from the unit. My SMTP server requires SSL ?


The D-V58/Cell does not support SSL SMTP servers at this time. You will have to use a different SMTP server .



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What happens when the power to the DV58 fails? How does the unit handle sending SMS messages and emails if power is fluctuating ?


The DV58/cell discards an event only after it has been fully transmitted. If the unit experienced a failure while transferring, it will try to send it after the next boot, until the event has been sent.



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How does the cell keep track of images it has yet to send? For example, if the unit is busy sending images from event 1, how does it keep a note that it has to send images from event 2 that has just written to the card?


The DV58/CELL has a LIFO stuck which holds the last 10 events. If the unit is busy sending the first event, during which time the second event occurs, the last event is "stored" in the stuck, and will be dilled after the current operation has finished .



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I tried to set the time zone, change NTP servers, change daylight saving or activate/deactivate NTP according to the manual, but the unit does not accept my command. What is the problem ?


We have an error in “MemoCam D-V58 CELL Installation Addendum #2, P/N V7100569”. The examples on page 12, 5.2 NTP Commands (Time and Date) are incorrect. Here are the correct examples:

Command Syntax

Command Example

Description

NTP [on/off]

1234 NTP ON

Enables the NTP function (on/off only)

NTP1 [address]

1234 NTP1 193.67.79.202

Address of AOL Time Warner facility, Dulles, Virginia

NTP2 [address]

1234 NTP2 time-a.timefreq.bldrdoc.gov

Address of the NIST Boulder lab (US)

TZ [offset]

1234 TZ +2

Selecting a time zone (between -12 and +13 hrs)

DAYLIGHT [y/n]

DAYLIGHT Y

Daylight saving is selected (y/n only)

.



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What are the supported SMTP servers that can be used ?


SMTP server used must have enabled one of SMTP authentication methods:

DV58/Cell supports LOGIN authentication.
DV58/Cell does not support MD5 authentication.
DV58/Cell does not support SSL servers.

We have tested the D-V58/Cell with AOL, Yahoo, icmail and other email services.
The D-V58/Cell does not work with Gmail since Gmail uses SSL.
.



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I am a client of T-Mobile (USA). What plan and settings should I use ?


We have tested the following settings:
Plan: T-Mobile Total Internet
GPRS APN internet2.voicestream.com;
GPRS USER ; (leave empty)
GPRS PWD ; (leave empty)
SMTP SERVER mail.icmail.net;
SMTP USER uuuuuu;
SMTP PWD pppppp;
SMTP RETURN <icmail return address>



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I am a client of Cingular (USA). What plan and settings should I use ?


We have tested the following settings:
Plan: Pay As You Go
GPRS APN WAP.CINGULAR;
GPRS USER WAP.CINGULARGPRS.COM;
GPRS PWD CINGULAR1;
SMTP SERVER mail.icmail.net;
SMTP USER uuuuuu;
SMTP PWD pppppp;
SMTP RETURN <icmail return address>

Note - The SIM card needs to be activated via a pin code from Cingular before using. Call the phone number associated with the SIM and insert pin code that comes with the SIM. Once activated credit can be added to it simply by buying a top off card from the convenience store. Minutes are added automatically, without having to call into the SIM or insert a pin code. Adding credit resets the expiration date of the SIM card.



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I am a client of AirDesk (USA/Canada). What settings should I use ?


We have tested the following settings:
GPRS APN airdesk.net;
GPRS USER NONE;
GPRS PWD NONE;
SMTP SERVER mail.icmail.net;
SMTP USER uuuuuu;
SMTP PWD pppppp;
SMTP RETURN <icmail return address>
.



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I am a client of Megafon (Russia). What settings should I use ?


We have tested the following settings:
GPRS APN internet;
GPRS USER gdata;
GPRS PWD gdata;
SMTP SERVER smtp.mail.ru;
SMTP USER uuuuuu;
SMTP PWD pppppp;
SMTP RETURN <mail.ru return address>



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I have installed MemoCam application on a Vista computer and it does not display the images. What can I do?


This is a problem with Vista security settings, but a workaround is available:
Un-install the MemoCam application via Control Panel.
Install the application again, this time select C:\MemoCam as the installation folder.
.



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I have installed MemoCam application on a Vista computer and cannot find the menus. What can I do ?


Menus have to be activated manually:
Open Computer, choose the Organize option, then Layout, and check Menu Bar.



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I have installed MemoCam application on a Vista computer and whenever I open the application I see the Navigation Pane. How can I remove it?


To remove the Navigation Pane open Computer, choose the Organize option, then Layout. Uncheck the Navigation Pane.



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I have installed MemoCam application on a Vista computer and I cannot find the Configuration icon. How can I get to Configuration?


To get to configuration - open the Edit menu. If you have MemoCam application older than 5.41, you have to upgrade your application: go to www.vdomain.com


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I have installed MemoCam application on a Vista computer and I cannot find the Live View icon. How can I get to Live View?


This feature is not supported by Vista at this time.



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